phones

This whole phone business is starting to get me down.

I got my new phone on Friday November 3rd. It wasn't as I expected it to be so I called customer services. They said take it to a shop.

I took it to a shop on Monday November 6th. They agreed it wasn't right but said to try to fix it myself (and risk breaking it) or send it back. So I called the company and arranged for a new one to be sent out and the old one taken back.

So the new one arrives on Tuesday November 7th. It has the same problem as the original one. I emailed customer services (because this time I wanted my question to go to someone technical rather than speaking to the first person to answer the phone).

On Friday November 10th I speak to a customer services person twice; he's read my email so the first call is just to understand what I'm talking about and the second call is after he's spoken to the technical people.

The result: they don't know the answer! They suggest it's either a change the manufacturer has made that they haven't been told about or the manufacturer is sending out faulty phones.

The answer: I have to send my phone in so the technical people can look at it! I received a replacement phone today (different from the one I am using so I have to get used to another phone for a few days) and I have to go to the Post Office on Monday to post my phone back. Thankfully they sent a prepaid special delivery envelope so I don't have to pay anything.

In fairness, they are being very helpful in resolving the problem but I'm getting sick of this. I didn't programme numbers into the second phone and I won't be programming them into the temporary phone which means it's effectively useless. I am almost tempted to say I don't want the phone and cancel my contract. Only that would mean I need to search for another phone. Grrrr!

Ok, enough grumbling. I'm off to do a little bit of study now.

Hopefully we are going to the Lord Mayor's fireworks display tonight. And hopefully that means picking up fish and chips for dinner on the way home!